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Las Vegas Business Press
Wednesday, August 20, 2008
Wynn rebuked, by request

By David McKee
May 7, 2007

At the risk of "piling on," I've been asked to share the following missive with my readers (yes, all five of them). To give props where they're due, my correspondent picks holes in the fallacies underlying a major local columnist's ongoing apologia for Steve Wynn's tip confiscation policy at Wynn Las Vegas, and does so far more precisely and eloquently than can I. While I know that dealers have been sending some scorching letters to the Sun and In Business Las Vegas, this dispatch shows that customers are feeling their pain, too. So, with a tip of the cap to an excellent example of the lost art of letter writing, I present what follows …

Mr. Simpson,
In regards to your submission in the Las Vegas Sun, dated April 29, 2007, I’d like to comment.

The tone of your piece screamed of a ‘grasping at straws’ effort. You managed to fill two pages and really not say any thing of significance. You are not totally to blame in this however. You have a job to do as the mouthpiece of big business vs. the working people of the State of Nevada, and you tried. Your problem is that you really have so little to work with in this instance. What Mr. Wynn is attempting to do, both within his own establishment, and in Carson City, with whichever members of the legislature he has in his pocket, is so blatantly wrong, there can be no credible argument in support of it.

When Wynn Las Vegas opened in April of 2005, many of the cream of the crop among Las Vegas dealers applied for positions there, and many received them. They went there knowing their earning potential might be greatly enhanced. It was an ‘eyes open’ situation. In 1966, when Mr. Don Laughlin created his mere shadow of Las Vegas outpost in the wilderness he established a standard of ‘tip sharing’ for floor people immediately. The dealers there, long ago, went in understanding this. It was, again, an ‘eyes open’ situation.

A person accepts a profession often based on earning potential. If he or she is fortunate enough to find themselves in a good paying job, that is great for them. They then establish a lifestyle based on their earnings. You do it, I do it, and our nation does it. It is the American way of living. We accrue property, establish debt and just settle in, often with folks who are dependent upon us as part of this domestic equation. And often, as is the nature of our hurly burly society, we waste little time doing so. I’m sure those dealers at Wynn, who started there in 2005, in many cases, have done just that in the preceding two years. It’s tantamount to water seeking its own level.

Now, however, Mr. Wynn, apparently with your blessing, wants to yank the financial rug out from beneath these workers. He does not consider the possible turmoil this might cause individuals. He only sees the monies being provided to them for good service by grateful gamblers. Now he is attempting to get a percentage of that money to aid him in not having to pay fair wages, to a certain element of his management team, from his own pocket. If he is so concerned for his team leaders, pit bosses and others who are, essentially, rear echelon soldiers and not the front line troops standing at the tables directly facing those clients upon who’s happiness the lifeblood of this city depends, then he should pay them a what they deserve from his own profits.

Furthermore, I put little credence in Wynn’s suggesting that by doing what he proposes, the dealers will suddenly feel the incentive to improve themselves by becoming service team leaders. Why does he make the assumption that this is some sort of natural progression. I would imagine many dealers consider themselves professionals in their trade are happy in their work and want to remain as such.

I have stated elsewhere, that, as a visitor, tourist if you will, to Las Vegas, I tend to be generous in my rewarding any good service I receive. I enjoy doing so.I am very in tune to how important the phenomena sometimes referred to as ‘toking’ is to the workers, and therefore the economy, of Nevada. I would gladly reward, in that manner, any ‘pit critter’ who provides me with a favor of merit. I have done so in the past. However, I do not consider assuring there are clean ash trays at the tables deserving of a gratuity. If their employer, on the other hand, thinks this is effort above and beyond, then, again, it gets back to him being responsible for just rewards.

Try to look at this objectively. Suppose for whatever reason, the management at The Las Vegas Sun, suddenly (a telling adverb in this case) decided they would garner twenty percent of your wages and enhance the salaries of bureau chiefs, editors and publishers. Surely this would give you incentive to work harder, improve yourself and strive to gain one of those coveted jobs. Correct? After all, who wants to stay a lowly journalistic commentator all their life? However, in the meantime, what about your debts, your mortgage, your family needs. Shall we just refer to it as your lifestyle? I’m sure it would be all right, for after all, we know something of that trivial nature is easily changed.

Not to worry though. This, after all, is not your potential problem, or the potential problem of Mr. Steve Wynn. If AB 248 is not signed into law, it will then only be the problem of tens of thousands service industry employees of Nevada.

Thank you.
Thomas Indelicato
Strafford, NH





5 Responses to “Wynn rebuked, by request”

David,
I don't get it. I think Wynn is the vile, egotistical, skirt chasing brat profiled in Running Scared. But, I think he it is his right to do what he wants in this case. NO ONE goes to Las Vegas to tip the dealer for their great service. The higher end the casino, the more they seem to be middle aged Asians, who don't smile or converse, and deal too fast. These dealers did NOTHING to create the Wynn experience. Not the uniform, conversation or eye contact rules, Nothing. They simply showed up and got the highest paying tip job in the WORLD (A statement I haven't seen you refute). Why don't you interview dealers at the Western, Fitzgeralds, Texas Station or Casino Royale and give us their take? Ias it because they will call the Wynn dealers spoiled, who don't know when they have a good thing. The Wynn dealers remind me of the PATCO air traffic controllers of the early 80's. Five years after President Regan fired them, they all had other jobs and talked about how they should have kept their mouth shut.

You look like the deakers toady, blinded by your anti Wynn sentiment(Although anti-Wynn may not be a bad thing). Please see this from an outsiders viewpoint. WE DON'T CARE AND WON'T CHANG OUR TRAVEL PLANS FOR THIS!

Thnaks for letting me bvent Jeff Leatherock Oklahoma City, OK


Written by Jeff Leatherock on May 7, 2007 at 4:31 pm

Dear Jeff Leatherock,
First, I'd like to tell you most of us are not "middle aged Asians, who don't smile or converse, and deal too fast." But my question to you is this: If you obviously feel dealers don't do enough to earn our tips, exactly what do supervisors do that deserve 20% of such tips? No one thinks the only reason tourists (such as yourself) come to Vegas is to tip dealers. But are you stating if you had "middle aged Asians, who don't smile or converse, and deal too fast," vs. a worm and friendly dealer who made your gambling experience a bit better, that dealer does nothing to deserve a tip he receives? No, I don't believe dealers are responsible for the "Wynn Experience," but I do believe dealers are responsible for YOUR gaming experience at their specific table, while the supervisors behind the dealers are not. Let me assure you that WYNN DEALERS ARE NOT THE HIGHST PAID DEALERS IN THE WORLD!!! Actually, we are no longer the highest paid dealers on the strip. But I don't think that's really an issue. You see, this new plan has created an enormous imbalance amongst supervisory pay. The supervisors at Wynn ARE the highest paid in the world. Having a supervisor able to make $100,000 a year will assure Wynn anytime he needs more supervisors, there will be thousands applying. Other Casinos will have to follow suit so they don't jeopardize the stability of their own work force. Wynn dealers were making approx. the same as other major resorts in the area. The next step down for supervisors would be $65,000, and that's at one of the nicest properties in the world! (On the Strip) So before long, Casinos such as the Western, Fitzgeralds, Texas Station or Casino Royale, along with every other major casino will be forced to adopt this plan. And why not, it's not costing the Casino anything! Dear Mr. Leatherock, how do you suppose the dealers at those properties will react to having a 20% cut in their tips, so their supervisor’s pay can go up?

One last question: If you come to Vegas, and you feel compelled to give someone (anyone, not just dealers) a gratuity, whom do YOU feel you're tipping? Are you tipping an individual for services rendered, or are you tipping the establishment (or the owner) for such things as Crown Molding, Uniforms, lighting or what ever else created your "experience"? Should the owner of the place dictate the person you're tipping exactly what to do with that tip?

Lastly, 105,000 people applied for 10,000 jobs at the Wynn. Although only about 500 of those are dealing jobs, none of just showed up. It was an amazingly difficult process to get hired here. Wynn did pick the best & friendliest dealers who applied. Some of us have decades of experience, and left great jobs (which now make more in tips) to deal at Wynn and HOPE we made more money then before. We where, however, guaranteed $5.15 an hour.


Written by Claudio Mauro on May 8, 2007 at 3:14 am

This letter by David McKee is so right on. He is able to put into much better phrasing the exact sentiment that is my head. I've written to everyone I can write, including Jeff Simpson, and have never been able to express quite like that. EVERYTHING David is saying is true and is how the vast majority of us feel. I certainly wish we had more "outsiders" like McKee to help us. He's willing to tell it like it truly is and is not afraid of large business owners. I feel sorry for the people that feel it necessary to chase the almighty dollar. The working people are the ones that have made this town what it is today. The rich people have brought the properties to us but we're responsible for the success. I am very good at what I do (dealer) and am very proud of my abilities and I know that I deserve every cent I make. I'd like to large business owners stand behind a table just for 8 hours. See how they like all of the cigarette smoke, the angry, the ones who choose to use vile language and, if you're real lucky, one that spits when he's mad or the ones who feel it's appropriate to put their fingers into facial holes that only should be done in private. Losing money (the big business owner's desire) is not usually pleasant for the patron and mix that with some alcohol and you have a recipe that NO LARGE BUSINESS OWNER would dare put up with for even one minute. Do I deserve my tips? Every last penny!!!!!


Written by neala banton on May 8, 2007 at 7:27 am

A quick correction: *I* did not write the letter; an eloquent gentleman from New Hampshire did.


Written by David McKee on May 8, 2007 at 9:16 am

I think the dealers at Wynn are just greedy.I hope they fire you all and hire people that would love to make 80-100K a year. You all are unaware that all this mess you have caused is only going to hurt the business of Wynn and ultimitly yourselves. I for one will not do my gambling at any table games at the wynn. I would rather take my money to people who appreciate making the money that they do. I think there are others that would agree with me.I know i know, its the principal of the matter is what you would say. Life is not fair. I dont think you should make nearly the amount as say a RN who goes to school for four years. Is that fair. Is the money your making fair??? I think its more than fair. You'll all get yours. Oh yeah and ill just sit back and laugh. hahahah


Written by to the dealers on May 14, 2007 at 10:58 pm

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